BMW Teleservice Emergency and Accident Call.

In an emergency every second counts. And to make sure no valuable time is lost, BMW ConnectedDrive offers you Intelligent Emergency Call: if an accident triggers airbags or belt tensioners, Intelligent Emergency Call is activated instantaneously and fully automatically – independently of your mobile phone. All important data, such as the vehicle position and possible risk of injury to the occupants is transferred to the BMW Call Centre and forwarded to the nearest emergency control station at the same time. This enables rescue services to prepare the required medical care for those involved in the accident promptly. The emergency call can also be triggered manually, such as in situations when you need to summon assistance for other road users. By the way, to ensure you can make yourself understood as clearly as possible, the specially trained Call Centre staff speak your language.

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If an airbag is deployed, Intelligent Emergency Call automatically contacts – according to locally available mobile services – the BMW Call Centre via an accident-proof telephone unit permanently installed in your vehicle. Independently of your own mobile phone, both at home and abroad. Specially trained personnel will then establish contact with you, inform the emergency services and give you support by telephone – in your mother tongue if possible.

Intelligent Emergency Call.

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To enable rescue services to promptly prepare the required care for those involved in the accident, a data transfer is performed and includes the precise position of the vehicle to the nearest metre in addition to other data relevant for the rescue services, such as risk of injury, number of passengers, model and colour of the vehicle. The emergency call can also be triggered manually, such as if you need to summon assistance for other road users.

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Faster, simpler, more convenient: The innovative BMW Accident Call offers professional support for accidents at low speed. Sensors allow your BMW to detect accidents in the lower range of speeds, automatically display a warning notice in the iDrive monitor and offer the driver a direct connection with BMW Accident Assistance. One click with the iDrive Controller connects the driver directly with the specialists at BMW Accident Assistance, who then provide professional support with the aid of information relevant to the accident transmitted by the vehicle.  

  • The benefits at a glance
  • Requirements