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RELAX. WE CARE.
#WHATEVERHAPPENS. PROACTIVE CARE, CHECK-UP & MAINTENANCE.
ALWAYS THERE FOR YOU.
BMW is at your side with a comprehensive range of services. With vehicle checks or regular service appointments. Our trained experts take a very close look so that any problems are detected at an early stage and, ideally, damage cannot occur in the first place. Our aspiration is to ensure you of a relaxing ride at all times and Proactive Care is our new service pledge.
PROACTIVE CARE. OUR SERVICE PLEDGE FOR YOU.
We want to be there for you so that urgent issues do not arise. Proactive Care has both a proactive and an advance care function. Real-time analysis of your vehicle data enables service, maintenance or repair requirements to be detected at an early stage. When necessary, you will be contacted via the My BMW App, by e-mail or a message sent directly to your vehicle. If there is an urgent issue after all, you will receive a phone call from a BMW expert. This ensures breakdowns cannot occur in the first place, and that you can relax and continue driving.
YOUR BENEFITS AT A GLANCE.
- 01 Proactive. Avoidance of possible breakdowns.
- 02 Individual. Additional needs-oriented service offers.
- 03 Straightforward. Remote problem solving and maintenance.
- 04 Professional. Direct assistance from BMW experts, BMW Service Partners and with Original BMW Parts.
- 05 Free of charge. Included in the BMW ConnectedDrive contract.
PROACTIVE CARE FOR YOUR BMW.
Do you want to benefit from Proactive Care? It’s all very easy. Here you can find out how:
THIS IS HOW IT WORKS.
- Sensors read out vehicle data and automatically transfer them to BMW.
- Any malfunctions are detected early and sorted by urgency.
- If there is any need for maintenance or repair or a malfunction is present, you will be contacted.
- Contact takes place either via the My BMW App, by e-mail or directly in the vehicle. In urgent cases, you will receive a phone call.
- You will receive competent assistance on site, a quick remote response, or an appointment offer with a BMW Service Partner of your choice. The transferred data will enable the workshop to make specific preparations and order any spare parts needed.
REQUIREMENTS.
Your checklist for Proactive Care:
- Active BMW ConnectedDrive contract.
- Consent to the current BMW ConnectedDrive conditions.
- Technical activation in the vehicle (Smart Maintenance and/or Ensure Mobility).
- Completion and release of your contact data in the BMW ConnectedDrive profile.
BMW VEHICLE CHECKS AND MAINTENANCE.
Proactive Service starts with regular maintenance and vehicle checks. These activities represent one of the key pillars in the avoidance of damage and early detection of problems. This is why our experienced BMW Service specialists carry out a rigorous check of your vehicle. Whether seasonal vehicle checks, servicing for brakes, windscreen or wheels and tyres – in every check and maintenance operation we make sure that the sheer driving pleasure with your BMW remains at the highest level.
VEHICLE CHECKS BY THE PROFESSIONALS.
Only an expert vehicle check can give you the certainty that your vehicle is in a perfect condition. Our service specialists inspect your BMW very carefully and remedy any defects. They provide you with expert advice and recommend precisely the vehicle check that your BMW requires. According to needs, the following vehicle checks can be carried out.
THE BMW VEHICLE CHECKS.
BMW Spring Check
The BMW Spring Check to ensure your vehicle is top fit as the days grow longer:
- Vehicle test with BMW diagnostics system
- Check bodywork for damage
- Visual inspection of wheels/tyres for damage, tread depth and tyre pressure
- Visual examination of the brake system, suspension, shock absorbers and steering components
- Inspection of the windscreen and wiper blades for damage
- Visual inspection of all drive belts
- Check on fluid levels
- Functional check of heating and air conditioning unit
- Functional test of the exterior and interior lighting
- Inspection of the windscreen wiper and washer unit
For all BMW models at all participating BMW partners. If any adjustments should be necessary or if any fluids have to be topped up, we will inform you of this and charge you separately for the additional costs incurred.
BMW Winter Check
Through the cold season in safety and comfort. The BMW Winter Check:
- Vehicle test with BMW diagnostics system
- Check bodywork for damage
- Visual inspection of wheels/tyres for damage, tread depth and tyre pressure
- Visual examination of the brake system, suspension, shock absorbers and steering components
- Inspection of the windscreen and wiper blades for damage
- Visual inspection of all drive belts
- Check on fluid levels
- Functional test of the exterior and interior lighting
- Inspection of the windscreen wiper and washer unit
- Care of the door seals/locks with Original BMW Care Products
For all BMW models at all participating BMW partners. If any adjustments should be necessary or if any fluids have to be topped up, we will inform you of this and charge you separately for the additional costs incurred.
- Vehicle test with BMW diagnostics system
BMW Climate Check
Relaxed driving even on hot days. The BMW Climate Check:
- Inspection of air-conditioner condenser, drive belts and microfilter (replacement optional)
- Inspection of the air-conditioning performance and outlet temperature
- Cleaning and disinfection of the microfilter housing and with Original BMW Cleaning Agent
- Pressure check in the cooling system (topping up with cooling agent optional)
We also recommend:
- Cleaning of the air conditioning 1x per year
- Inspection of the cooling medium level
- Cleaning of the air conditioning evaporator
- Cleaning of the microfilter housing
For all BMW models at all participating BMW partners. If any adjustments should be necessary or if any fluids have to be topped up, we will inform you of this and charge you separately for the additional costs incurred.
BMW Holiday Check
A safe start to your vacation with the BMW Holiday Check:
- Vehicle test with BMW diagnostics system
- Visual inspection of wheels/tyres for damage, tread depth and tyre pressure
- Visual examination of the brake system, suspension, shock absorbers and steering components
- Inspection of the windscreen and wiper blades for damage
- Visual inspection of all drive belts
- Check on fluid levels
- Functional check of heating and air conditioning unit
- Functional test of the exterior and interior lighting
- Check of software status for the navigation device
- Check for EU conformity according to regulations as per statutory provisions
- Inspection of the windscreen wiper and washer unit
For all BMW models at all participating BMW partners. If any adjustments should be necessary or if any fluids have to be topped up, we will inform you of this and charge you separately for the additional costs incurred.
- Vehicle test with BMW diagnostics system
ALL-ROUND RELIABILITY: WHEELS AND TYRES SERVICE.
The BMW Wheels and Tyres Service ensures that tyres, wheels, and chassis components are perfectly tuned to each other. Our BMW Service specialists recommend the optimum tyres for your vehicle with BMW tyre marking. Only these tyres match our strict quality standards. It goes without saying that you can rely on our professional service for changing, inspecting, maintaining, and storing your tyres, whether for spares or complete wheel sets.
AN OVERVIEW OF WHEELS AND TYRES SERVICES.
Original BMW Complete Wheel Sets: ideal for your BMW
BMW Complete Wheel Sets offer you the ideal combination: the tyres with BMW tyre marking have been specially developed and tested for BMW vehicles. Original BMW light alloy wheels impress with their reduced weight, extremely long service life and attractive design. This is how to combine an appealing look with safety.
Original BMW wheels and tyres change: professional, reliable, cost-conscious
Whether changing tyres or wheels, you are in the best possible hands with our BMW Service specialists. Our tyre changes also include extensive testing and maintenance of the tyres. At the same time, we guarantee you the greatest care and expertise with first-class value for money.
Original BMW tyre storage: care included
With BMW, the proper storage of wheels and tyres also includes washing and balancing the wheels to be stored. This saves you unnecessary effort and valuable space. In addition to this, we ensure perfect care with special cleaning products so that when your rims come out of storage, they shine once more just as they did on the first day. Come and check out our first-class service offer for yourself.
BMW Maintenance: that pleasant feeling of safety.
BMW brake service.
BMW windscreen repairs.
ADDITIONAL BMW SERVICES FOR YOU.
The full scope of BMW Service.
BMW Service Inclusive.
BMW Value Service.
My BMW App.
FAQ: FREQUENTLY ASKED QUESTIONS.
What is Proactive Care?
BMW is one of the first manufacturers in the automobile industry to offer proactive and advance care services. Proactive Care, taking action before it becomes necessary, that it is our promise. To achieve this, precise sensors evaluate real-time data and automatically detect any pending service and repair needs for your BMW. You will be contacted in the event of any irregularities.
Why do I need to update my data for Proactive Care?
If you want to enjoy all the benefits of BMW Service, please check that your contact details such as your telephone number or email address are up to date so that we can get in touch with you if necessary. Please make sure that you have consented to the use of your data and mapped your BMW in your ConnectedDrive account. Only then can we provide you with comprehensive and customized support in the event of a service need.
What is CBS (Condition Based Service)?
At BMW, maintenance is not routinely performed at fixed intervals. Instead, it is based on actual vehicle usage. The CBS (Condition Based Service) monitors the condition of components for wear as well as fluid quality through sensors and specific algorithms. When the vehicle is new it will display a theoretical first service date which will be revised as you use the vehicle. As such, you will only be alerted when a service is required.
Why should I have my windscreen replaced by BMW?
The windscreen is a key factor in the vehicle’s overall rigidity, functionality, and safety. After replacing the windscreen, it is necessary to recalibrate the sensors, cameras, and head-up display. In order to do this, the BMW Experts use the manufacturer’s specific tools, which they are specially trained to use. This perfect calibration is essential to ensure that your vehicle’s safety systems and the automatic windscreen wipers function correctly.